Support staff does NOT have access to your project, so if it is necessary to investigate your project in the Modeler, you should provide access to Support. Here's how you do that:
Step 1: go to Manage Projects and Workspaces:
Step 2: find your project and access the Context Menu:
Step 3: Click [Grant support access] and confirm.
Support employees can now access your Project in the Modeler, until you disable the Support Access.
To disable the Support Access, go to the [i] tab and see the information about the Support Access being active (when and by who). Click the button [Disable support access] when it is no longer needed.
