The MyWEM Portal is the central location where you can access all your WEM information. You can access it via the Sign In link at the top of our Public WEM Website, or just follow this link and add it to your favorites!
Most important parts on MyWEM:
Get Started (homepage): with links to useful resources, Free Online Training and Quick Start Projects, free to copy and study!
My Projects: the list of your projects so from here you can start them directly in the Modeler.
Forum: the WEM Forum where WEM Users and experts exchange information, answer questions and where updates and new features are first revealed! This now has been "promoted" to its own hostname at forum.wem.io.
App Store: The WEM App Store contains WEM Projects that give you a head start on your application. Here you can also find WEM Widgets for download to be imported to your own projects. These projects and widgets are provided by WEM and its partners.
Training: The dedicated Training Page, access to our Free Online Basic Training and the starting-projects for Exercises.
My Support: If you need specific help in your projects, the Support Team is available via our own ticket system.
My Details: Your personal page with account details, link to change Multi Factor Authentication options and even the option to be officially forgotten (GDPR compliant) via the edit-page.
Next up: details of the above mentioned features provided by the MyWEM Portal.
All support issues and questions, as well as feature requests can be addressed through My Support. You can create new support tickets, get an overview of the tickets you have submitted or see the details of an existing ticket.
Support staff does NOT have access to your project, so if it is necessary to investigate your project in the Modeler, you should provide access to Support.
My Support is the main self-service environment for your specific issues in WEM. The Forum is a close second, although you will use the Forum for more generic questions and discussions with all WEM users, while you will use the Support for help with project-specific Modeling problems or occurring error messages.
There are buttons for Special Tickets - please use these buttons if your situation matches its purpose - because they will start specific flows to make things easy.
... check following blocks ...
Received a 500 Internal Server Error message?
Got a message like this? Select and copy the Error ID value!
Click button [Check Server 500 Error Code]
and paste the Error ID to pre-fill a ticket with all relevant information, then enter information how you got to this point.
Please provide the error code in plain text in the appropriate field, because that will be used by the system to retrieve the technical information from the logging service. A screenshot of this code like above is in absolutely no way useful!
SSL Certificate needed?
When you have your own hostname (not ending in .wem.io) and you want to run it in secure https:
Check This Forum Post
Click the [Request SSL Certificate]
button to start the SSL Certificate Request procedure.
When you create a new ticket you are requested to fill in information in specific fields.
The more specific and complete the provided information is, the better the Support Team will be able to help. So make sure you read the tips and provide correct and complete information, as much as may be needed for Support to understand your situation (be aware that support staff may not know your project or business, so detailed information and specific steps may help a lot).
To create a new ticket, hit the [Create a new ticket]
button.
Select the Element for which you want to create a ticket. An element is a specific part of the WEM Platform and gives the Support Team the first clue to where the issue may be (can be used to assign it quickly to the designated specialists if applicable).
Generic: a no matter what, anything fits, I don't know where else to put it choice;
my.WEM.io: for issues related to MyWEM;
Modeler: for issues with the Modeler itself;
License Key: for questions about requiring, changing or extending a license key to publish >> please use the special [License Key Request]
button;
Workspace, Project or Portal: for issues with one of your specific project (or workspace or portal);
URL: for issues regarding a specific url (web-address);
SSL Certificate: for issues regarding SSL certificates to have your portal running in secure https; for new custom SSL certificates please use the special [Request SSL Certificate]
button;
Native Mobile, Android or iOS: for issues regarding native mobile apps development in WEM;
To help Support Staff to handle your ticket better and faster, please provide as much relevant information as possible. When applicable, be sure to provide:
Your WEM project name or id - information can be found in the [i] tab.
Particularly the node id will enable Support to quickly find the specific situation. The node id can be found in the flowchart editor, in the top-right corner, when a specific node is selected and its properties are displayed.
Next give a meaningful subject, short description or title for easy reference of the issue or question in the Subject field - this will be displayed in the list of tickets. Then select the ticket type. You can choose one of the following:
Bug – wrong behavior
Bug – error message
Feature request
Network issue
Question
Complaint
Data Breach
Once all the information "about the issue" has been provided, you can write a more elaborate description of the issue:
You can attach files to a ticket with screenshots to help clarify the situation.
When you’re done, hit the [Submit]
button and the ticket is created. You will receive an email confirming the new ticket and Support Staff will be notified.
The system automatically takes you back to the ticket overview, where you can open your tickets to check the status, or add information (only for tickets that are open and have not yet been assigned to a member of the Support staff).
The process of handling tickets, may go through several stages, which is depicted with the Status (in the list and the details). The most important stages are:
New: you've just created the issue, support staff is notified;
Assigned: support staff has assigned the issue to a specific staff member;
Status Update: support staff has made changes, which can be read in the history of the ticket details;
Needs more info: support staff needs more information from you, the requested information will be in the history section of the ticket details;
Ready for Review: support staff provided information for you to review;
Resolved: support staff deems issue to be resolved, which may also be by having explained a specific situation or provided information to help you take the appropriate actions to remedy the issue.
When the status of a ticket is set to Resolved, the ticket is hidden from the list of active tickets. You can then close the ticket if you agree to the provided resolution, workaround or information. If you still need help on the same issue, you may Decline the proposed solution and add additional information why you declined, so the ticket will re-appear in the list of active tickets.
The MyWEM portal is your personal self-service WEM portal.
Providing a collection of blocks to give you starting points for useful WEM stuff.
Documentation - to read about WEM;
Quick Starters - get your copy of a WEM-built project with some features already available to get a jumpstart or to study and expand upon;
Upcoming Events - provided by WEM and Partners to share information and experiences within the WEM Partner Eco System;
Training - free online basic training as well as hosted sessions by Training Partners (if available);
Latest Forum Posts - quickly see if there is something new (and link to the Forum portal);
My Support - your latest support tickets (and link to the support feature);
Community - a link to the LinkedIn Community;
Showcase - several videos on WEM, hosted on Vimeo platform.
An overview of your projects in the Modeler, grouped by Workspace. You can filter on Workspace or search for a particular project by name. Every projects also has a direct link to open that project in the Modeler. Also some Quick Starters are made available here.
The WEM Community Forum is the place to ask questions and find answers; share your ideas and discuss topics with other WEM users. It has been promoted to its own portal and hostname: find it at forum.wem.io.
Please read the forum guidelines as provided in an overlay before posting.
Search feature - available in top-right corner at (almost) all times (using a Lucene implementation if you'd like to know).
Favorite Threads you can keep to easily and quickly find when you need to.
Overview of Popular threads.
Additional sorting options within thread: used to be chronological only, now you can choose between oldest first, latest first or by most votes;
Action Button on each post for post-related actions like: Vote (up or down), Reply with quote, Direct message to poster.
Interactive chat, powered by Crisp Chat - to chat directly with WEM HQ.
Easy management of your personal Forum settings and subscribed categories and threads.
The WEM App Store contains WEM Projects which you can install as a copy into your workspace to start with and modify to your own needs, as well as Widgets that you can download and then import into your own Widget Library to use in Interaction Templates.
These projects and widgets are provided by WEM and Partners.
The Quick Starters are provided as example projects with some specific features worked out to study and expand upon. They also provide guidance and tips using Notes on flowcharts and Comments in templates.
Click on any of the provided Project Tiles to open a detailed overview of the project and some screenshots on what it will look like. Click on the [Install]
button to choose the target workspace where you want your own copy of the project. It may take a short while for the project to be copied and then you may find it in the Modeler and start using it.
All available training material can be found here.
The WEM Essentials Online training takes you through the basics of building an application in WEM. The training is designed for all skill levels, provides examples and is accompanied by some Starting Point projects for exercises. An experienced developer can do it in about a day, while it may take a few days for someone new to building applications - but you can do it in your own tempo at your own convenience. If at some point you stop this training and want to continue later, just come back via the MyWEM Training Page and it will take you right back to where you left the training. WEM Certification will be introduced soon. Being WEM certified will show that you are proficient at building applications with the Modeler, this will help you stand out from the crowd. WEM has Training Partners that provide Instructor Hosted Trainings. Sessions which are open to public attendance will be displayed here.
Businesses and (potential) partners who want to have a "private" training for only a limited group of their intended WEM users can get in touch with WEM through the contact page, related WEM Partner or WEM Account Manager.
WEM Essentials Classroom covers the same subjects as the Online Training, with more personal focus and interaction to go deeper into details. This training is provided by our Training Partners and can be followed online, onsite or at a training center.
The WEM Pro: Integration is a next-level training on integration features in WEM using webservices (SOAP/REST), OData, SAML and more. Basic knowledge and some experience in creating WEM projects is required.
WEM Pro: Widgets allows you to create Custom Widgets to enhance the User Experience. Javascript knowledge is required - this is the low code part.
All support issues and questions, as well as feature requests can be addressed through My Support. You can create new support tickets, get an overview of the tickets you have submitted or see the details of an existing ticket. Because we have much to share about My Support, it is available in its own page:
My Settings provides information about your WEM-account and - if applicable - your company. At the top of the screen you will find your personal information:
Click on [Edit account information]
to:
Change your personal information;
Add/change your Profile Picture;
Change the information which is displayed on the Forum when you submit posts (which can be viewed by other WEM users in the Forum);
Remove your personal information (GDPR): the action [Forget me]
will disable your account in MyWEM and the WEM Modeler, and it will replace all your personal information (email address, name, phone) with random characters. This way we make sure that your account is no longer identifiable as any personal information, while we still can uphold our required business administration.
In the next block, your company's information is displayed. If applicable - that is, your Company has some kind of business agreement with WEM - MyWEM can link co-workers together, make workspaces and projects available to co-workers within the same licensed company and include information on the license that is used by your company.
If you have the authority (proper role attached to your account in MyWEM) to manage the company's information, you can change the basic information and manage the contacts for the Company within the context of the WEM Platform. The role you need to access this information, is either 'Business', 'License', 'Technical' or 'Security'. This role can be assigned to you by any other person in the company that already has this role, or your WEM Partner (or WEM itself).
You can send us a request for a Personal Demo on WEM.
Please provide all necessary information in the form, and most importantly: let us know in the Demo Details if you have a specific case in mind and describe it a bit. That way we can prepare a specific demo addressing your case.
We will personally get in touch first to finalize any appointment.
Support staff does NOT have access to your project, so if it is necessary to investigate your project in the Modeler, you should provide access to Support. Here's how you do that:
Step 1: go to Manage Projects and Workspaces:
Step 2: find your project and access the Context Menu:
Step 3: Click [Grant support access] and confirm.
Support employees can now access your Project in the Modeler, until you disable the Support Access.
To disable the Support Access, go to the [i] tab and see the information about the Support Access being active (when and by who). Click the button [Disable support access]
when it is no longer needed.